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VHCURES User Support

The GMCB, together with Onpoint Health Data the contractor for VHCURES data collection, consolidation, and user support, provide users with a variety of tools to assist them in analyzing VHCURES data.  VHCURES is a complex resource with questions to explore, challenges to unravel, and lessons to learn from using and improving the data.         

Summary Description

Onpoint wants authorized users of the VHCURES data set to understand the data in VHCURES and to know how to use the data effectively for their analyses. In addition to providing documentation on the structure and content of extract data tables, Onpoint offers technical product support to VHCURES users. 

Process

  • Users request support by sending an email with their question to vt-support@onpointhealthdata.org. Emails should include “User Support” in the subject line of the email (see example below)

  • Responses will be provided via email.  However, the User can request to schedule a call with an Onpoint technical representative as an alternative to working through email.
  • All inquiries will be reviewed and acknowledged within 24 hours.
  • Every effort will be made to provide a response to inquiries within 48 hours. However, more complex inquiries may require additional time. Onpoint will keep the user informed of the status if additional time is needed.
Tags
Data Use Agreements